Terrasoft CRM software is a user-friendly and highly customizable solution for
mid-size business to enable efficient contact communications, product
information, sales, projects and tasks management, with an easy to use
interface and information search capability.
Terrasoft CRM is developed for small and mid-size business and have thousands
of users in retail, communications, IT, business services, automotive,
finances, traveling and other industries.
Terrasoft CRM is easy-to-use and and easy-to-implement. It contains all the
ultimate CRM functions for sales, marketing and service. Besides, Terrasoft
CRM provides functionality for time-management, project, email and documents
management and can be easily integrated with third party financial software.
Together with low license and support cost it exactly targets small and
mid-size businesses, starving to grow.
Web client: Terrasoft CRM Web provides almost the
same functionality as desktop version and contains the following sections:
Accounts, Contacts, Sales, Documents, Campaigns, Products, Tasks and Library.
You can use the desktop and web version in the same system.
Email client: Terrasoft CRM software contains inbuilt Email client that
provides complete email functionality for small business, including bulk email
sending, message templates, email rules, grouping and quick search. Each
message can be linked to the account, contact, document or sale.
Outlook Synchronization: Synchronize your emails, tasks, appointments and
contacts with your MS Outlook. This Terrasoft feature enables you to create
really integrated environment. Besides Terrasoft CRM supports IMAP protocol,
so all your emails can be received in Terrasoft CRM without deleting it from
your mail server. Download synchronization Guide.pdf
Customization tools: Terrasoft provides really powerful customization tools
that enable every company rapidly modify all aspects of the system to fit the
unique business needs. Inbuilt Script Editor, Report Builder, Filter Editor,
Plug-ins support and open database add a significant value to every CRM
Automated processes: You can dramatically increase your daily productivity by
automating key aspects of the selling cycle using convenient process builder.
Be sure that none of your sales stages is missed. Moreover, team work becomes
significantly more effective thanks to business-process management tools.
Working on the road: With the help of Replication Utility you can continue
using Terrasoft CRM at home, or on the road without Internet connection. When
you return to the office this utility will synchronize your database with
office general database.
Remote data exchange: If you have branch offices in the different parts of the
world you can synchronize CRM databases to use a single customer data source
business-wide. The Replication Utility will enable you to exchange and
synchronize data between remote offices by email.
Call Center: None of the incoming calls will be missed thanks to the Call
Center software capabilities. Outgoing and incoming calls can be automatically
processed and registered in Terrasoft CRM software to allow users concentrate
on their core business.
Call Center features:
Registration of all incoming calls, including automatic number detection.
Collecting the information about the calling customer and the history of
interactions with it.
Redirection of the call to responsible manager, or processing it according to
the established rules
Automatic displaying the information about the calling customer to the
Displaying operator status (busy, free, pause).
Analytic reports on incoming and outgoing calls.
Call Center provides the following data about a phone call:
Start time, duration, customer phone number
All the additional information about the customer and the subject of its call
is registered by operator.