Many in-house call centers are housed in the same building as the rest of the
company and the hours of operation of the company may not line up with the
hours required by the call center. Outsourcing to a call center that
specializes in after-hours service can extend your accessibility to your
customers, without putting an extra strain on your existing staff.
An effective Appointment Setting call center allows you to have a steady
stream of appointments for your closers. Generally your closers work at higher
wages than you might pay for an Appointment Setting service. Get your
appointments set by people that are skilled setting appointments and free your
closers up to spend more of their time closing, and thus making more revenue
Make sure that the call center you choose has done appointment setting
before. Some questions you might ask include:
- Have they done a similar type of appointment setting before? Setting
appointments in a business environment is different from setting
appointments with a consumer in their home.
- How do they handle the scheduling aspect? You don't want them to make 3
appointments for the same time when you can only handle 1.
- How do they follow-up and confirm the appointment. Appointment setting
can have a high no-show rate and some companies are very effective at
reducing that no-show rate with their follow-up procedures.
- How much are you willing to pay per appointment? Take the total rate per
hour of the call center and divide by number of appointments set per hour
and that is your price per appointment. If you were being charged $24 per
hour and the call center could generate 2 appointments per hour, you would
be paying $12 per appointment. Then you would divide your price per
appointment with your show ratio (say 75%). Then your real price per
appointment would be $16. Say your closers could close 1 sale for every 10
appointments, then your cost per sale would then be $160. What cost per sale
can you afford? You should know this before you select a call center.
Answering services vary widely in price and flexibility. A basic phone
answering service may only charge a few dollars a month, but phone calls may be
fielded by people unfamiliar with the needs of a particular client. Professional
answering services can usually customize their plans according to the client's
needs. Some paid training sessions may be involved before the assigned workers
can take over the phone lines. Higher-end answering services can provide
everything from phone messaging to dispatching to phone sales. These service
providers advertise heavily in trade magazines and on the internet. Some may
charge a substantial set-up fee, while others offer a flat monthly rate for a
toll-free number and the services of their employees.
The best articles for
After Hours Call Centers
Appointment Setting, firms that provide Appointment setting services
At-Home Agent Call Centers
Automated Voice Broadcast Services, Voice Broadcasting, Voice Broadcasting
Catalog, find firms that provide services to the catalog industry
Debt Collections, Debt Collection Agencies, and Collection Agencies
Consumer Affairs, find a Consumer Affairs Call Center
CRM Solutions, Customer
Relationship Management, Online CRM, CRM tools
Direct Marketing, Direct Mail, Direct Email, Email Marketing, Direct Response
Direct Response, Infomercials, Infomercial Production, DRTV, Direct Response
Insurance, Insurance Quotes, Life Insurance, Online banking for Financial
Health Care - Information about
call centers that provide services
Inbound Call Center, Inbound Callcenter, Inbound Call Centers, Inbound Call
IVR, Interactive Voice Response, IVR systems, IVR solutions, IVR Software
Lead Generation, Online Lead Generation, Lead Generators, Leads, Sales Lead
Market Research, Market Research
Firms, Full-Service Market Research
Mortgage Lead Generation - Find mortgage leads, online mortgage leads
Off-Shore Call Center, India Call Center, Philippines Call Center
Order Processing, Ecommerce, Ecommerce Hosting, Ecommerce Order Processing
Outbound Telemarketing, Outbound Telemarketing Services, Outbound Telemarketing
Pharmaceutical Leads - Finding a Pharmaceutical Marketing Company
Political Phone Room, GOTV
Calls, Get Out the Vote, Political Lists
Political Research, Political Surveys for 2004 elections
Sales, Telesales, Telemarketing Sales, Phone Sales
Telemarketing Lists, Mailing Lists, List Brokers, Direct Marketing Lists
Recruiting Software, Help Desk Software, Staffing Software, CRM Software
Inbound Utility Customer Care Center, Customer Support, and Utility Call Centers
Voice Mail, Voicemail, voice mail broadcasting
Web Call Center, Live Chat, Live Support, CRM, CRM Software
call center consulting, consultants
call center customer service practices
call center jobs
call center management
call center outsourcing
call center training
call center consultant
consultancy for schools
consulting business India
customer service consulting
marketing consulting services
offshore outsourcing consulting
business process outsourcing
call center outsourcing
data center outsourcing
hr outsourcing, human resource outsourcing
outsourcing to India
outsourcing white collar jobs
portfolio accounting outsourcing
what is outsourcing
voip phone systems
How can I Write an Effective Resume?
How Dangerous are Rattlesnakes?
Is There a Link Between Office Temperature and Worker Productivity?
What are Answering Services?
What are Auctioneer Schools?
What are Bespoke Cabinets?
What are the Best Colors for Advertising?
What are the Different Parts of a Flower?
What is a Call Center?
What is a Corporation?
What is a Merchant Account?
What is CRM (Customer Relationship Management)?
What is ERP (Enterprise Resource Planning)?
What is Neuromarketing?
What is Outsourcing?
What is Telecommuting?