|CRM solutions play an essential role in any successful
contact centre/customer service operation. In order to achieve their service
initiatives and satisfy their customers, companies today must implement the
best technology solutions available. The best CRM software packages will not
only serve as solid platforms for managing customer feedback but will also
enable companies to drastically improve their contact centre operations and
increase customer retention.|
With more than 12 years’ experience in the CRM (customer relationship
management) technology arena, Charter UK provides comprehensive CRM solutions
to consumer-to-business organisations worldwide. Charter UK’ Charter
Continuum™ enables customer care, customer service, consumer affairs, customer
relations, and other customer-facing departments to manage, track, resolve,
and report on customer feedback from all sources.
Charter Continuum™ allows companies to provide a superior level of service to
both the traditional consumer and the e-customer. Customer contacts received
via phone, fax, email, mail, web form, and face-to-face interaction are stored
and managed within one centralised source that can be accessed across multiple
departments. Regardless of what channels the customer relies on to contact the
business, unparalleled support is provided using Charter Continuum™.
Incorporating Microsoft Visual Basic for Applications, Charter Continuum™ is
highly flexible and can be easily customised to meet each client’s unique
requirements. Unlike many CRM solutions, this solution integrates seamlessly
with existing legacy database applications. Charter Continuum™ also
incorporates BusinessObjects reporting software in order to provide advanced
analysis and reporting capabilities. Companies can then maximise the value of
customer feedback, using it as a powerful tool to drive improvements across
There are plenty of CRM solutions on the market but very few provide
significant ROI (returns on investment) or exceed management expectations. In
fact, many CRM projects have proven to be failures in recent times. Now more
than ever, companies need to achieve quantifiable returns on their technology
investments. The average return on investment for Charter Continuum™ is just
four to six months from the point of implementation.
Clients in various vertical sectors have experienced a wide range of
quantitative benefits from utilising Charter Continuum™. One major retailer
with both a strong brick and mortar and online presence added $2.4 million to
turnover through increased customer retention and a surge in repeat business.
A leading telecommunications company saved more than $900,000 in staff and
efficiency savings in the first year of using Charter Continuum™. A leading
food retailer now saves $400,000 annually in reduced compensation claims due
to better tracking of repeat and fraudulent complaints.
With the proper approach and the ideal customer service solution, companies
can derive numerous benefits from their customer service operation. By
offering a wide range of consulting, support, and integration services,
Charter UK ensures that each and every CRM project is a complete success.
With a proven track record for success, Charter UK prides itself on equipping
companies worldwide with the most comprehensive CRM solutions.
Hipergate - Intranet CRM, sales automation, customer service, email
marketing, content management, bug tracker, project manager, groupware,
calendar, forums, file sharing, directory. Based on Java /JSP for PostgreSQL,
Oracle, SQL Server.
- OFBiz - The Open For Business
Project is an open source enterprise automation software project licensed
under the MIT Open Source License. By open source enterprise automation we
mean: Open Source ERP, Open Source CRM, Open Source E-Business / E-Commerce,
Open Source SCM, Open Source MRP, Open Source CMMS/EAM, and so on.
- Ohioedge - Ohioedge CRM Server is
an online CRM application designed for $2-500M organizations requiring
centralized, multi-functional, enterprise-wide coordination of sales
generation (contact management) & fulfillment (business process/workflow
- Compiere - Smart ERP+CRM solution
for Small-Medium Enterprises in the global marketplace covering all areas
from customer management, supply chain and accounting. For $2-200M revenue
companies looking for "brick and click" first tier functionality..
- CentricCRM - Centric CRM is a
mature, fully featured, Java-based, Web-delivered CRM with contacts,
pipeline, accounts, and campaign management, project management, help desk,
and admin modules.
- CentraView -
CentraView delivers browser based Contact Management, Salesforce Automation
(SFA), and Customer Relationship Management (CRM). CentraView is an
Enterprise Java (J2EE) application, that runs on Apache Tomcat, JBoss, and
uses the MySQL database by default.
- Daffodil CRM - Daffodil CRM's
features include integrated email campaigns, customizable views, powerful
filtering and automatic mail attachment facility. The One$DB Open Source
database provides its back-end.
- openCRX - Features include account
management, complex legal entities, leads/opportunities tracking,
quotes/sales orders, invoices, territory management, complex product
catalogs, product pricing/discounting and activity/task management.
- SourceTap -
SourceTap's CRM application is a highly flexible Sales Force Automation (SFA).
In supports standard SFA functionality such as lead, account and opportunity
management. In addition it includes Sales Management providing sales reps
the capability to develop accurate forecasts, seamlessly share information
across sales teams, and configure products and services. Based on OFBiz
Cream - A CRM designed specifically to meet the needs of media
organizations. Cream is designed to meet the unique demands publishers have,
including features that allow subscription management, support for multiple
products (print subscriptions, advertising, online subscriptions, books,
etc.), customer communications (both incoming and outgoing), and easy-to-use
reporting and analytical functions.