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Your fast, convenient way to stay current with the CRM market.
- News: Telebermuda International Selects Siebel CRM OnDemand
- News: Factiva Launches Reputation Intelligence Tool
- News: SSA picks up Epiphany for $329m
- News: (2 additional headlines)
- Job Center: PeopleSoft CRM Professionals and PS Performance Tuning Needed
- Job Center: Web and IVR Testing Specialist Needed
- Job Center: Siebel CRM Developer/Programmer Needed
- Job Center: (2 additional postings)
- Tech Stocks: Weekly Recap of ITtoolbox Stock Indices
- ITtoolbox Blogs: A manager's guide to Oracle Incentive Compensation Part -II
- ITtoolbox Blogs: Why don't publicists get it?
- ITtoolbox Blogs: New Job, New Challenges
- ITtoolbox Blogs: (4 additional blogs)
- White Papers: Bullet Proof Implementation Methodologies
- White Papers: Can Strategy Save CRM?
- White Papers: Value of Storage Capacity - DLT(R) ? The Capacity to do More
- White Papers: Hosted CRM with "Built-in" Contact Center Solution: The Choice for Lower TCO and Increased Flexibility
- White Papers: Scorecard--On-Demand CRM Market
- Industry Articles: To Hear the Voice of the Customer, Listen Outside the Box
- Industry Articles: Negotiating Your Worth
- Industry Articles: Optimize Revenue Through Life-Cycle Analytics
- Featured Discussion Group: CRM-SELECT (2 messages)
- Press Releases: (4 recent releases)
- Upcoming Events: (3 upcoming events)
**** SPONSOR MESSAGE: Siebel OnDemand ****
Scorecard--On-Demand CRM Market
This ROI Scorecard includes rankings for the CRM On-Demand market covering vendors including Siebel, RightNow, Salesforce.com, and NetSuite. Get the insight you need today. Click here!
http://www.ITtoolbox.com/r/rd.asp?i=11243
**** SPONSOR MESSAGE: Quantum Corporation ****
The Capacity to do More
Discover how to optimize your organizations resources. Each element of storage capacity is a critical link to the successful completion of securing your data and ultimately the corporate intellectual capital of your organization. Learn more today!
http://www.ITtoolbox.com/r/rd.asp?i=11242
**** SPONSOR MESSAGE: Viack Corporation ****
Telework Simplified
Telework can improve employee morale, decreases sick leave, reduces office and parking space needs, and more. Learn how to support this initiative with real-time, secure and efficient communications solutions. Read this white paper today!
http://www.ITtoolbox.com/r/rd.asp?i=11245
**** NEWS ****
http://crm.ittoolbox.com/news.asp
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ITtoolbox Wiki Launched
Make your mark in IT history. Be a founding author and share your expertise with the community. With the power to create, build upon, edit, and organize each other's contributions, ITtoolbox Wiki provides a centralized IT community reference.
http://www.ITtoolbox.com/i/rd.asp?i=11065
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TELEBERMUDA INTERNATIONAL SELECTS SIEBEL CRM ONDEMAND (CRM News)
Siebel Systems, a provider of customer-facing solutions, announced that TeleBermuda International Limited (TBI) chose Siebel CRM OnDemand for its hosted CRM solution. Siebel CRM OnDemand has enabled TBI to dramatically improve productivity through new levels...
http://crm.ittoolbox.com/news/nr.asp?i=132318
FACTIVA LAUNCHES REPUTATION INTELLIGENCE TOOL (CRM News)
Factiva, a Dow Jones & Reuters Company, announced on Thursday (4 August) the availability of Factiva Insight: Reputation Intelligence tool. Factiva Insight is a new tool that allows executives to monitor known issues and discover...
http://crm.ittoolbox.com/news/nr.asp?i=132269
SSA PICKS UP EPIPHANY FOR $329M (CRM News)
SSA Global Technologies has agreed to acquire CRM developer Epiphany for $329m in cash.? The transaction provides SSA with access to Epiphany's CRM suite as the vendor continues to build a portfolio of enterprise applications....
http://crm.ittoolbox.com/news/nr.asp?i=132262
CHORDIANT SOLUTIONS CHOSEN BY WACHOVIA (CRM News)
The Chordiant Enterprise Platform from Chordiant Software Inc (Nasdaq:CHRD), a provider of solutions for operational business processes, has been selected for the foundation of an enterprise case management system. Wachovia Corporation (NYSE:WB), a US bank...
http://crm.ittoolbox.com/news/nr.asp?i=132249
ONLINE PLAYERS HELP CRM REBOUND (CRM News)
Online providers are driving the growth in the market for customer relationship management (CRM) software, according to a study from analyst firm IDC. The rise of online providers including Salesforce.com and RightNow allowed the market...
http://crm.ittoolbox.com/news/nr.asp?i=132198
**** ITTOOLBOX JOB CENTER ****
http://crm.ittoolbox.com/FindJobs
PeopleSoft CRM Professionals and PS Performance Tuning Needed
The Franklin Career Group is seeking positions for PeopleSoft CRM Professionals and PS Performance Tuning. All the positions are permanent, full time employment. Description: Our client is a leading IT consulting firm that continues to...
http://crm.ittoolbox.com/findjobs/display.asp?db=1&i=512
Web and IVR Testing Specialist Needed
Barq Technologies is seeking a Web and IVR Testing Specialist who has at least 3 years experience in manual testing on web based applications and who is skilled as a Mercury Test Director. Description:...
http://crm.ittoolbox.com/findjobs/display.asp?db=1&i=509
Siebel CRM Developer/Programmer Needed
UMB Bank is seeking a Senior CRM Applications Programmer/Analyst who is knowledgeable in Siebel Architecture and Siebel product lines 7.7 and who possesses 7-10 years of relevant professional work experience. Description: At UMB, you can count...
http://crm.ittoolbox.com/findjobs/display.asp?db=1&i=496
Professional Services Engineer Needed
H&W Computer Systems, Inc is seeking a Professional Services Engineer who has at least 5 years of technical implementation and sales engineering support experience and who is skilled in application development, IT operations and system...
http://crm.ittoolbox.com/findjobs/display.asp?db=1&i=485
Help Desk Specialist - Level II Needed
VNU is seeking a Help Desk Specialist - Level II with knowledge of hardware and software on both Macintosh and PC platforms. Description: VNU, a global information and media company with leading market positions and recognized...
http://crm.ittoolbox.com/findjobs/display.asp?db=1&i=467
**** TECHNOLOGY STOCK INDICES - WEEKLY PERFORMANCE ****
INDEX 08/01/05 08/08/05 %CHANGE
EAI 23.23 23.72 +2.11% BEST
SCM 67.51 67.07 -0.65%
CRM 46.78 46.44 -0.73%
ERP 71.92 70.35 -2.18%
Knowledge Mgmt 69.98 67.96 -2.89%
Networking 73.87 71.73 -2.90%
E-Business 51.23 49.18 -4.00%
Web Design/Dev 38.08 35.65 -6.38% WORST
http://stocks.ittoolbox.com/
**** ITTOOLBOX BLOGS ****
http://blogs.ittoolbox.com/
A manager's guide to Oracle Incentive Compensation Part -II
By Ashwin Pingali
Picking up from where we left off in the last blog, let us look at the compensation plan. As I said earlier the components are hierarchical and to understand Incentive compensation one needs to understand...
http://blogs.ittoolbox.com/r/r.asp?r=5199&b=195
Why don't publicists get it?
By Dave Taylor
I get a fair amount of email from public relations experts, publicists and marketing folk, but every so often I get something that just makes me gasp with amazement at how poorly this person has done...
http://blogs.ittoolbox.com/r/r.asp?r=5300&b=147
New Job, New Challenges
By Robert C. Mullins
As a new entrant into the career world of IT I am finding the transition a little rougher than anticipated. While you often hear about the need for 'soft-skills' in the IT industry, one should not focus...
http://blogs.ittoolbox.com/r/r.asp?r=5171&b=152
ITO training options
By Joe Santana
In our ever-evolving world of IT developments, what is the best way to keep team members trained on the latest technologies and practices?
http://blogs.ittoolbox.com/r/r.asp?r=5283&b=107
Coffee Talk Part 3: Where Do We Go From Here?
By Matthew Moran
I contacted Mr. Coffee a few weeks ago. I stared with their online customer service and pointed them at my previous entry, IT Lessons From A Caffeine Addict.. or What Mr. Coffee Is Teaching Me About...
http://blogs.ittoolbox.com/r/r.asp?r=5293&b=79
Relevancy - Organic Analysis Part 3
By H.M. Winning
One of the most frustrating situations that I deal with nearly every day is that people other than line of business people have assigned a "shelf life" to my data and what I need isn't there when I need...
http://blogs.ittoolbox.com/r/r.asp?r=5298&b=140
Guarantors of Success
By John Thomann
The other day I was talking with one of my co-conspirators on the book and the subject for some reason turned to office buildings. In our personal histories there are times when there are lessons learned...
http://blogs.ittoolbox.com/r/r.asp?r=5247&b=185
**** WHITE PAPERS ****
http://crm.ittoolbox.com/documents/
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ITtoolbox Keyword Alerts
Save valuable time with this customizable tracking service. Create an ITtoolbox Keyword Alert for the keywords and topics that matter to you, and matching content from the ITtoolbox network will be delivered directly to your Inbox daily. Create an alert today!
http://www.ITtoolbox.com/i/rd.asp?i=9431
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BULLET PROOF IMPLEMENTATION METHODOLOGIES
by David Austin
Companies that derive revenue from consulting and implementation services face increased pressure in the market. There is pressure on margins, employee retention issues, new competitive threats and a customer base that is better educated about how to buy services than ever. To address these challenges, management should leverage their greatest asset -- proven best-in-class methodologies. This white paper discusses Contextware's solution for capturing, documenting, validating and managing methodologies in a web-based toolkit for consultants and implementation teams.
http://crm.ittoolbox.com/documents/document.asp?i=4585
CAN STRATEGY SAVE CRM?
by John D. Moses
Well-conceived strategies for Customer Relationship Management solutions may not be so mysterious, elusive, or expensive after all.
http://crm.ittoolbox.com/documents/document.asp?i=4579
VALUE OF STORAGE CAPACITY - DLT(R) ? THE CAPACITY TO DO MORE
by Quantum
Each element of capacity is a critical link to the successful completion of securing one's data and ultimately the corporate intellectual capital of any organization. In this paper you'll learn about: IT Data Storage Landscape, how to optimize your organizations resources, and special features available with DLT(R).
http://crm.ittoolbox.com/r/rdoc.asp?i=4541
HOSTED CRM WITH "BUILT-IN" CONTACT CENTER SOLUTION: THE CHOICE FOR LOWER TCO AND INCREASED FLEXIBILITY
by Sheryl Kingstone and Art Schoeller, of The Yankee Group
The total cost of ownership (TCO) analysis in this Yankee Report shows that deploying a built-in model, where both CRM software and contact center infrastructure are hosted by one vendor, has distinct cost advantages during a 3-year period.
http://crm.ittoolbox.com/r/rdoc.asp?i=4516
SCORECARD--ON-DEMAND CRM MARKET
by Nucleus Research, Inc.
Nucleus Market ROI Scorecards compare competing vendors' ROI scores and provide insights on key themes impacting ROI in a particular market segment. This ROI Scorecard includes rankings for the CRM On-Demand market covering vendors including Siebel, RightNow, Salesforce.com, and NetSuite.
http://crm.ittoolbox.com/r/rdoc.asp?i=4499
**** INDUSTRY ARTICLES ****
http://crm.ittoolbox.com/documents/
TO HEAR THE VOICE OF THE CUSTOMER, LISTEN OUTSIDE THE BOX
by Jim Barnes
A Voice of the Customer (VOC) initiative should give voice to things that the firm would not normally hear. It should allow a firm to hear, straight from its customers, insightful things that do not surface through conventional marketing research.
http://crm.ittoolbox.com/documents/document.asp?i=4586
NEGOTIATING YOUR WORTH
by Dora Vell
You get what you negotiate, not what you're worth. Here's how to do both.
http://crm.ittoolbox.com/documents/document.asp?i=4584
OPTIMIZE REVENUE THROUGH LIFE-CYCLE ANALYTICS
by Arnab Dey
This article provides 5 tips for making robust analytics work.
http://crm.ittoolbox.com/documents/document.asp?i=4582
**** THIS WEEK'S FEATURED DISCUSSION GROUP - CRM-SELECT ****
http://crm.ittoolbox.com/groups
ContactWise
http://crm.ittoolbox.com/gr.asp?i=796343
Contact Center Solution
http://crm.ittoolbox.com/gr.asp?i=794712
**** PRESS RELEASES ****
http://crm.ittoolbox.com/press
Salesnet ANNOUNCES Significant Product Upgrades To Enterprise On-Demand CRM Solution
http://crm.ittoolbox.com/press/pr.asp?i=132319
Siebel Systems and Novell to Deliver Open Source Platform for Market-Leading CRM Applications
http://crm.ittoolbox.com/press/pr.asp?i=132295
Bitstop Network Services Selects Five9 over Avaya
http://crm.ittoolbox.com/press/pr.asp?i=132242
Ingenious Med Selected by Hospitalist Services Medical Group for Effective and Efficient Inpatient Care and Charge Capture
http://crm.ittoolbox.com/press/pr.asp?i=132219
**** UPCOMING EVENTS ****
http://crm.ittoolbox.com/events
GITEX 2005
Date: September 25-29, 2005
Location: Dubai, Middle East
Venue: Dubai World Trade Centre
Celebrating its 25th Anniversary in 2005, GITEX continues to reflect the importance & phenomenal growth of the IT industry in the region by continually highlighting the latest technology & services from international manufacturers and suppliers.
In 2004 GITEX welcomed over 939 Exhibitors representing over 2428 Companies from 41 Countries. The record-breaking show covered over 27,504 sqm & GITEX 2005 looks set to surpass these figures as the IT Market strengthens and IT spending in the Middle East & North Africa region is predicted to continue to rise.
http://crm.ittoolbox.com/events
2005 ICCM CONFERENCE & EXPOSITION
Date: September 25-28, 2005
Location: Las Vegas, NV
Venue: Bellagio Hotel
Maximizing Contact Center Performance & Profitability
The Largest & Most Important Annual Event for Call Center & Customer Management Executives
It's All about Performance...
It's all about the bottom line. It's all about managing and measuring customer-facing functions in a way that delivers real and quantifiable business value. Like most of us, today's contact center executives are under ever-increasing pressure to achieve unprecedented levels of operational efficiency, productivity and profitability. It's a world that demands new workforce and human capital management strategies, new workflow and process management capabilities, and new and more sophisticated technologies to make it all work.
The 2005 ICCM Conference & Exposition focuses with laser-like precision on your company's most pressing technology, process, and people-related issues. The insights and advice you will receive during the conference sessions, combined with the products and services you'll find on the Exhibit Floor, offer a cohesive and compelling set of solutions to your most mission-critical challenges.
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