|
Most of the call centers in India are equipped with a capacity of 7,500 workstations on a three-shift basis. Each of the larger call centers employ approximately over 5000 people. There are other smaller call centers, which employ fewer people.
However, the call centers in India are beginning to realize the motto of 'Health is Wealth', which has been recommended by Call Center Consultants in India. A lot of Indian Call Centers are now taking this quip seriously. A large number of call centers are undergoing a series of Art of Living sessions, practice yoga lessons, aromatherapy sessions, acupressure sessions for their employees.
These sessions are recommended by Consultants as they work on highlighting physical, mental and spiritual aspects of employee health and improve work environment. Consultants recommend the Call Center Industry to turn to spirituality and "wellness" programs to ease workplace pressure and create better work environment.
The Call Center Consultants recommend that these activities are an extension of company strategy of creating harmony and balance around work-life. It sought to empower the employee individually and also be a better professional. They agree that it would certainly help to improve work culture and environment in the Call Center industry in the long run.
| 
