Grutzeck-Software offers a
modularly built solution for call-center and phone marketing. It is able to
cover sections such as direct marketing or customer information systems.
AG-Tel Pro, the professional solution for telephone marketing
Grutzeck-Software offers a modularly built solution for call-center and phone
marketing. It is able to cover sections such as direct marketing or customer
information systems.
The logged AG-Tel PRO list from a system administrator`s view.AG-Tel PRO is a
professional telephony software based on the standard-CTI-interface TAPI.
Outbound, For outbound, you select all addresses you want to dial and put them
into a project which you have installed in AG-Tel PRO. Assign several agents
to the project.
When the agent mounts to the software, he makes out all phone calls that are
due, from the centrally based list of addresses. He does these phone calls in
power dial. Phone calls that cannot be carried out (e.g. when engaged),
reoccur in resumption automatically. In case the agent got through
successfully, the database of the person that has been called, shows in the
marketing data base AG-V.I.P., or the interactive phone connecting thread
opens.
After the phone call, the agent can reactivate or finish the process of phone
calls. He can also activate the automatic resumption at another point in time.
The supervisor can inspect, analyze, or observe the whole phone call job any
time.
Inbound, When a phone call arrives, the caller is identified directly in the
marketing data base AG-V.I.P. by the caller`s phone number. AG-Tel PRO can
identify the according project from the number that has been dialed. This way,
the wanted text is shown, or the interactive AG-Script connecting thread is
being started.
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