Check arrived today. Four months and three days from the date that I mailed the request and twenty-one days after they said they mailed it. I think that I have learned my lesson . NO more purchases involving a rebate.

Roland got his check, but Buy.com and RebateStatus.com lost another customer. How many are they losing? Roland quotes a Buy.com support person, one of many Roland dealt with to get his money, about customers:

We'll never know how many buyers are going through this same experience with these two companies. Chris at Buy.com admitted that there were "many." Many folks will probably give up the fight and Buy.com will pocket the money.

Isn't this supposed to be a service economy? Where is our service?

James

Comments

I've also had a very negative experience with Buy.com. I bought a hard drive that was supposedly guaranteed for a year, only to find that there is NO WAY to contact anyone there to deal with the problem two months after it arrived. No telephone for customer support. This is no way to succeed in this business. I won't buy from them again, and suggest others don't as well. They seem to simply exist in a void that allowes for orders and no way to talk about problems.Posted by: on June 13, 2004 03:36 PM

Buy.com has always been a pin to deal with. The main mistake we (customers) do is that we do not realize the fact that these people do not have a cusotmer service phone number and they want to do things through email. When we have an issue (as always whenever you make a pruchase from buy.com), we are stuck. I had sent them emails many times about serious issues but always recived an automated reply saying blah blah. Enough is enough! If you want value for your hard earned money, go somewhere else. Its really difficult to find someone worse than buy.com.Posted by: Tom J on June 23, 2004 10:48 AM

Buy.com delay the order and they are not responding by email,and no way to contact to them.
Suks!!!
Never buy again.Posted by: Rauf Leshchinsky on June 24, 2004 01:08 PM

I've located a phone number for Buy.com 877-780-2464. It's an India call center and they wouldn't help me with my order problem, but it makes me feel good to call them every day and waste their time.Posted by: Dave P on July 21, 2004 11:51 AM

Same here... worst online experience I have ever had... How do they get away with this??? The call center is definately in India and they have absolutely no power to do anything.... anything at all. NEVER BUY from from BUY.COM.

Dave P. I am definately going to bug them every day... I did find the name of their VP of customer service.. Travis Fagan... I am going to see if I can find him and bug him now!Posted by: Matthew Smith on July 26, 2004 09:37 PM

i have had many great experiences with buy.com low prices and my sutff arrives fast but this last expience has been hell they havent shipped my order for 2 weeks (it is in stock) i go to 3rd party websites for their phone number and god darn it they suck Posted by: John Smith on August 6, 2004 04:10 PM

this is the kind of shit michael moore should be doing something about, rather than trying to f*ck with an election.Posted by: former buy.com customer on August 7, 2004 04:50 PM

I have had a similar bad experience with buy.com recently. Before buying from them, read what other people have said about them at Reseller Ratings. http://www.resellerratings.com/seller2107.html

You can call them at 1-949-389-2000, but the the foreign people who answer the phone are both clueless and powerless. Posted by: on August 11, 2004 11:33 AM

I had a bad experience also with buy.com. I bought a camera and a Memory stick(256MB) that qualifies me for a $50 mail-in-rebate. The stick never arrived (but camera did) before the rebate date. I tracked their corporate office and called in my own dime to California. They promised that the rebate center would honor this. I sent the copy of the e-mail along with rebate submission after the product has arrived. I have to follow-up atleast 10times to get my money.