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Phone Broadcasting Service and Broadcast Systems Our phone broadcast systems can deliver phone messages and service announcements to your clients and community. Phone messages can be automatically generated using our XML Push technology.
Our telephone broadcasting system can place one call or millions of calls. Pre-recorded messages can be played to either individuals and answering machines or just to individuals informing them of emergency alerts, community events, upcoming appointments, or simply sales promotions.
Different messages can be played to an answering machine versus an individual. Simple to complex scripts can be developed for touchphone response. Calls can be directed to operators that are standing by or can be transferred to outside third parties.
Contact DSC at (602) 265-5968 for a FREE quote and to learn more about our phone broadcasting and telephone broadcast systems.
Telephone Broadcasting ServiceDatabase Systems Corp. can provide you with a complete, turnkey telephone broadcast system. If you need to get a project or campaign started immediately, we can provide your organization telehone broadcast outsourcing at our own call center. PLUS DSC offers you our bulk dialing service that lets you broadcast your message to millions of households in a very short window of time for just pennies a call. This is ideal for political calls and community or customer notifications.
The following comprehensive features of our phone broadcast service put us head and shoulders above the competition:
Broadcast messages to either individuals or to answering machines
and individuals with different messages.
Remote database access with XML Pull
Automatic FTC "Opt Out" Compliance
Call transfer to live agents with intelligent
call routing
Remote call transfer through dial out
Timeout features and call control options
Do Not Call checks for bulk message blast campaigns
Voice blast messages to millions of households
Computer generated phone calls for alerts and automatic
event notifications such as system failures
Single Message broadcast using XML Push
Customized touchphone responses
Database access and update
Text To Speech Data Conversions
Email notification of call results or voicemail
Touchphone response control for both parties
Bulk message blast with low flat rates
Comprehensive online reporting and call management
Professional voice over talent for on hold message voice overs
Complete Systems from $5,995
Voice Broadcasting Systems DSC now offers an affordable and expandable Phone Broadcasting analog autodialer. This 4 line telephone broadcast system includes our VB Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom phone broadcast application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides VB (Voice Broadcasting) software including our VB wizard development tool for creating Voice Broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
Telephone Broadcasting - Personalized And CustomizedPersonalized information from your custom database (such as name, appointment date and time) can be included in voice messages using our Text To Speech Software. In some campaigns, you may only want to leave a message when contact is with an individual. In other campaigns, different messages can be played based upon contact with an answering machine or a person and based upon the time of day. An individual could be given a message with selection options using our IVR system. Calls can be routed to a remote company representative or to a group of service agents. Multiple message campaigns can be performed at the same time, each with its own set of business rules. Our Phone Broadcast system can conform to your specific requirements.
Automatic "Opt Out" Features and FTC ComplianceMore than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.
Click For Opt Out Information Because of the new FTC regulations, it is now more important than ever that your automatic phone broadcasting system gives call recipients the option to be removed from your calling lists. Our telephone broadcasting dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the PACER and WIZARD dialer. Subsequent phone lists will be checked against this DNC file.
Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.
Types of Telephone Broadcast Campaigns
Simple Phone Broadcasting - This is a basic message delivery where the phone system dials from a list and plays one standard message either to an individual, or to an indivdual and an answering machine. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This technique could be useful when you wish to simply provide information or announce an event, provide a reminder, or request an action from the contacted individual.
Custom Telephone Broadcast Messaging - Similar to the Simple Voice Broadcasting but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a standard message. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database. This technique could be useful when you wish to perform targeted marketing or if you want to provide custom reminders with names, addresses, amounts, dates or times included in the message.
Voice Broadcasting and Touchphone Response - This technique expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing does not require that an agent be available to handle this call.
To hear an example of this type of message, click the Phone Announcement button.
Phone Broadcasting and Call Transfer - This method is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.
"Smart" Message Broadcasting - This type of calling campaign blends Voice Broadcasting with Predictive Dialing and can produce very productive results. Call broadcast messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls. This type of call works well when a call center is behind the message broadcast campaign. You have effectively transformed an outbound call center into a more productive inbound center.
Database Systems can provide any type of calling program required by your organization and can even blend several different types to determine what works best in your specific calling program. Contact DSC today and let us show you how we can tailor our Telephone Broadcasting system to meet your requirements, whether performed at our call center or yours.
Phone Broadcasting - Power and FlexibilityTelephone Broadcasting with our voice mail software is just one feature of our powerful call center phone system. Our phone system can perform all types of outbound dialing including predictive dialers and Smart Predictive Dialing. Plus this phone system offers complete inbound call distribution and interactive voice response. Call recording is another key feature of this system. And all of these features are integrated with our award winning contact management software Telemation. If growth is your objective, Database can provide you with solutions for all of your telecommunications needs.
Phone Broadcast Reports
Online Phone Broadcasting ReportsA key feature of the Voice Message System with our voice mail software is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your voice broadcasting system with clear and meaningful displays. Graphs and charts of operational statistics let you measure the effectiveness of each voice message campaign. The information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting. A sample of the reporting capability of our Voice Message System can be seen by clicking on the graphic to your right.
Telephone Broadcast - XML Push Automatic Phone MessagingOur Phone Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message. Text messages can be transmitted and converted to a voice message using our text to speech application software. Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
Professional Voice Recording To achieve the maximum results from your telephone broadcasting programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your phone broadcasting campaign. The voice recordings can be produced in minimal time at a professional recording studio.
The Benefits of Telephone BroadcastingPhone Broadcast systems can reduce customer service costs and enhance your organization or business by:
Providing high volume contacts and notifications
Expanding hours of operation
Automating routine calls thereby freeing employees to
concentrate on more complex duties
Speeding response times to message recipients
Expanding call capacity faster and at a lower cost
Providing multi-lingual support
Reducing the cost of employee or call center agent turnover
Phone broadcasting benefits can show an immediate return on investment and make any business or call center more profitable.
Telephone Broadcast ApplicationsThese are just a few applications for Interactive Phone Broadcasting systems. For a more complete listing, refer to our Phone Broadcast Applications page.
Customer Satisfaction Surveys
Employee Benefit Surveys
Market Research Surveys
Locator Services
Customer Service
Literature Fulfillment
Credit Card Processing
Company updates
Membership renewals
Subscription renewals
Customer preferences data
Petitions and citizen polling
Event invitations
Special offers & incentives
Warrantee renewals
New service offerings
Consumer information
Order Status
Voice Mail Software
Inventory Confirmation
Account Status
Lead Generation & Capture
Contests and Opinion Polls
Phone Broadcasting InformationContact DSC at (602) 265-5968 to learn more about our telephone broadcasting service and phone broadcast systems.
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