Have you ever called a toll-free number on the back of a soda can?

That number is often answered by an inbound call center that specializes in handling consumer calls regarding products. This is generally referred to as Consumer Affairs.

If you are considering a call center that provides Consumer Affair services, you may consider checking out SOCAP. SOCAP stands for the Society for Consumer Affairs Professionals. SOCAP celebrated its 25th anniversary in 1998. Membership is open to all professionals who are in some way responsible for creating and maintaining customer loyalty: vice presidents, directors, managers, and supervisors with responsibilities for consumer affairs, customer service, customer relationship management, inbound call centers, market research, information systems integration, sales and marketing, database management, new business development and operations.

As customer-driven management techniques expand in popularity, and the emphasis on retaining customers becomes more critical to business success, SOCAP provides the tools needed for corporations to reach their goal of maximum customer loyalty, excellent customer service and value-added innovations.

Please check out the Inbound Telemarketing Directory for further information about Inbound Call Centers firms that provide inbound service for Consumer Affairs.