There are no judges appointed by us and absolutely no bias! - the winners will be those who are voted the best by their end users!
Important Instructions including new rules for the 2005 program!
All entrants must complete this on-line form - no other methods will be accepted. Once we have received it we will validate your entry and advise you if your entry has been accepted. For the 2005 award program the following dates apply and there are no exceptions.

Award entries can be submitted from:
Monday 15th March 2004

Last date for early discounts off the entry fee
Midnight 31st July 2004

Last date for submitting an award entry:
Midnight 31st October 2004

Commencement of voting promotion by entrants:
15th November 2004

Last voting date:
30th January 2005

Awards Presentation:
Late February 2005 Under no circumstances can votes be solicited or accepted before the commencement date shown above. Entry Fee
There is an entry fee per award category and per region - this will be billed after you have entered the award program. The fee is based on the total number of awards your company has submitted and for 3 or less categories/regions the entry fee is US$150 (US$175 after 31st July 2004) per category/region entered. When entering 4 or more categories/regions the entrance fee will be discounted to US$125 (US$150 after 31st July 2004) for all categories/regions entered. No company will be listed on the pages used by voters unless payment has been made in full prior to the commencement of voting date shown above. Awards per category
In the 2005 program there are 4 possible awards per category (1) Best Global (2) Best Americas (3) Best EMEA (Europe Middle East and Africa) and (4) Best APAC (Asia Pacific). To participate in any "Global" awards, companies must be entered in two or more regions within the same category. To win a Global award, your company must win two of the three regions to qualify. Should your company win only one region your company will not qualify to win a Global award. Throughout the voting process, all companies who have entered will receive a 'vote status' update if they have not received enough votes to qualify them in the voting competition - this will help alert entrants would they fall short of the minimum 5 valid 'end user' votes required. Entry by a 3rd party
Under no circumstances will entries be accepted from 3rd parties. Good luck! If you have any questions please feel free to contact us at ContactCenterWorld.com - send any requests by e-mail to editor@ContactCenterWorld.com and type 'awards' in the subject line. Remember - last date for entering the 2005 award program is October 31st 2004! and to benefit from discounted entry fees, submit your entry prior to 31st July 2004! IMPORTANT - we only accept votes from bona fide customers! View the ContactCenterWorld Members' Choice Award winners for 2004 - Get the complete press release Click Here! ContactCenterWorld Members' Choice Award winners for 2004

Aspect Communicaions

Rockwell FirstPoint Contact

Powerhouse Consulting Inc.

CC Associates

FrontRange Solutions

ACCPAC International

ADD-COM

GN Netcom

Interactive Intelligence
ICMI

Kanisa

RSVP Dialogue

Genticity

etalk

ASC

Witness Systems

Incept

Green Dot Internet Services

The Call Center School

LumenVox

iVoice

IEX

American Teleservices Association

Centergistic Solutions

Altitude Software

Society of Workforce Planning Professionals View the ContactCenterWorld Members' Choice Award winners for 2003 - Get the complete press release Click Here! ContactCenterWorld Members' Choice Award winners for 2003

Nortel Networks

Aspect Communications

Rockwell FirstPoint Contact

CC Associates

Apropos

Interactive Intelligence Inc.

KnowledgeBase Solutions

SpeechWorks

ICMI

Oetting & Co.

Edify Corporation

Epicor Software Corporation

Moonfire Corporation

Virtual Agent Services

Envision Telephony, Inc

Verint Systems

CMP

SupportSoft Inc

IEX Corporation

Plantronics

Call Compliance

ServiceWare Technologies

The Call Center School

American Teleservices Association

Selecting Award Categories & Entry Regions Just select which awards suit your company/product/service and select which areas of the world you would like to be entered into the awards where:

'Regional' enters you into one or more of the three key geographical regions - 'Americas', 'EMEA (Europe, Middle East & Africa) and APAC (Asia Pacific).
'Global' enters you into the 'global' awards - ideal for companies operating all around the globe.

Examples: Company A provides outsourcing services in Europe. They want to enter the Regional award for 'Best Outsourcing Company' and therefore select the following:

Award category - Best Outsourcing Company
Region - EMEA

The total award entry fee is only US$150 (US$175 after 31st July 2004) for 1 category and 1 region Company B provides help desk solutions in the US & Europe. They want to enter the awards for both the Americas and EMEA regions. They therefore select the following:

Award category - Best Help Desk Solution
Region - Americas & EMEA

The total award entry fee is only US$300 (US$350 after 31st July 2004) for 1 category and 2 regions at $150 each (US$175 after 31st July 2004) Company C is a provider of ACD's based in the US. They have offices all around the world supporting clients. They want to enter the global awards. They therefore select the following:

Award category - Best ACD/Switch
Region - Americas
Region - APAC
Region - EMEA
Region - Global

The total award entry fee is only US$500 (US$600 after 31st July 2004) for 1 category and 4 regions at $125 each (US$150 after 31st July 2004)

Entry Form - Please select your award categories and regions

Awards Categories - (tick all that apply)
Regional
Americas
Regional
EMEA
Regional
APAC
Global

ACD/Switch

After Sales Support

Consultancy Company

Contact Center Analytics Solution

CRM Solution

Furniture/Design

Headsets

Help Desk Solution

Industry Association/Society

Industry Conference

Industry Print Publication

Industry Solution

Knowledge Management Solution

Multi-Channel Contact Center Solution

New Product

Outbound Product/Solution

Outsourcing / Teleservices Company

Performance Management Solution

Recording/Quality Monitoring Solution

Recruitment Solution/Service

Self Service Solution

Self Learning/Training Product

Telecoms Company

Training Company

Speech Technology Solutuion

Workforce Management Solution

If you want to recommend another award category please send your suggestion to editor@ContactCenterWorld.com for consideration

Additional Required Information

For each award 'Category' chosen please provide a brief description of the company/products/service you wish to enter for an award (max 25 words for each).


How Did You Hear About These Awards? Please Specify.

In order to validate your entry please complete this section IN FULL

First Name

Last Name

Job Title

Company

Address

City

State or Province

Postal Code/Zip Code

Country

Phone Number

Email

Fax Number
By clicking on "Submit Your Responses" you are authorizing ContactCenterWorld.com to invoice you for your entry and you also agree to the Rules and Regulations of the awards program. Payment is due 30 days from the date invoice is sent out.