Request Info! Intuit Track-It! gives you a better way to track, manage and support your users, customers, and IT assets. Easy to install and use, Track-It! helps you quickly increase end-user satisfaction and productivity. Out of the box, Track-It! includes tightly integrated modules for help desk, call tracking, IT asset management, PC/LAN inventory & auditing, patch management, software distribution, remote control, self-service, license management and more.
Request Info! Cincom Encompass is a multi-channel, customer-interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) through their contact centers. Cincom Encompass helps companies win, grow and keep profitable customers by supporting sales, marketing and customer service for inbound, outbound, blended and multimedia environments. Cincom Encompass includes several customer interaction components to empower your agents. Request Info! The DataTrack System is an affordable, web-enabled service management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System includes features like work order tracking, escalation and automation, knowledge base, asset management, notifications, user-defined fields, file attachments, and more. Request Info! i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is an integrated case management solution for complaint tracking, corrective and preventive action management (CAPA Management), compliance monitoring and other business processes that require case management. Maintain complete case histories and monitor your performance using metrics such as average time to close cases and case volumes by service or branch.
Request Info! Amacis Visibility allows call centers to cost effectively process email, mobile phone messaging, webform and webchat traffic. It utilizes skills-based routing for inbound messaging ensuring that the inquiry is forwarded to agents with the skills to solve the issue. It is designed to address the total costs of managing email and webform traffic. It not only delivers the best agent productivity in the market, but is the easiest to set up and maintain.
Request Info! Telescript is call center management / CRM software that increases the level of productivity, efficiency & effectiveness of the contact center. Designed to be highly flexible, Telescript enables you to tailor nearly any type (and aspect of) your calling campaign to meet specific requirements. Includes completely customizable campaigns, real-time agent & campaign reporting, multiple dialing options, database integration & a robust agent interface.
Latigent - BlueVue Reportal and Analytics
Small - Mid *
Request Info! Latigent is a leading solution provider of Call Center Reporting and Analytics, Business Process Management, and Employee Management Software. BlueVue Enterprise Server is a portal for data access, reporting, and information delivery that allows you to respond quickly to any reporting or business intelligence need. It provides customizable reporting for any data source, with turnkey solutions for most Call Center Technologies such as Cisco ICM\IPCC and Aspect eWFM.
NetSupport - NetSupport DNA Helpdesk
Small - Large *
Request Info! NetSupport DNA Helpdesk is a powerful yet easy to use module aimed at the corporate help desk. DNA Helpdesk is an easy to use, fully web-based solution providing detailed recording and tracking of user help requests. DNA Helpdesk delivers an intuitive problem lifecycle for a Helpdesk operator and a significantly more scalable solution for a long-term helpdesk. Free trial available.
Ocwen Financial - ACCES
Small - Mid *
Request Info! Ocwen ACCES provides the industry's most advanced technologies and processes integrated into a complete, proven contact center solution. The result: rapid time to market with low capital investment, reduced operating costs, lower risk and improved profitability - everything you need to access the future of contact center success. And Ocwen manages it all for you, while you enjoy the improved customer satisfaction and enhanced bottom line - without paying a huge price.
Lynk Software - Everest
Mid - Large *
Request Info! Build customer relations through a proactive and responsive customer service and quality initiative. Tailor Everest to meet the exact requirements of your customer service and quality organizations. Deploy across a LAN, WAN or the Internet with a Windows client or a web-based, zero footprint client. Handles complaints and inquiries, corrective actions, issues and incidents, customer support, and contacts and relations.
Contacting multiple vendors? Complete a FREE RFI and we'll do the work for you.
Alphabetical Listing
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Mid - Large *
Allows call centers to process email, mobile phone messaging, webform and webchat traffic.
Applied Innovation Management - HelpDesk Expert for Customer Service
Mid - Large *
Complete customer service software solution for ticket, request, problem, and call tracking.
Avaya - CRM Central
Mid - Large *
Request Info! CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc.
Axonom - Powertrak
Small - Mid *
Request Info! Call Center module brings Internet-based marketing, ordering and customer service options all day, every day.
C3Gateways Services - ContactIP
Large *
Request Info! Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.
CenterForce Technologies - CenterForce Analyzer
Mid *
Request Info! Performance measurement and analysis application that encompasses all areas of your contact center.
ChaseData - PowerStation
Small - Mid *
Request Info! Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing.
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Mid - Large *
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments.
Concerto Software - EnsemblePro
Mid - Large *
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing.
Convey Systems - Convey Lite
Small - Mid *
Request Info! Enables businesses to reduced expenditures through its call routing, call queuing functions.
Coordinated Systems - Virtual Observer
Mid - Large *
Request Info! Call recording, evaluation, e-learning and quality assurance for call centers.
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Small - Large *
Complaint handling software that makes it easy for your organization to collaborate and share information.
Data Collection Resources - CEMS
Mid - Large *
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently.
Database Systems - Telemation
Mid - Large *
Request Info! Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
-
Mid - Large *
Call center management software that increases productivity, efficiency & effectiveness of the contact center.
Contacting multiple vendors? Complete a FREE and we'll do the work for you.
DocuTime - DocuTime
Small - Mid *
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc.
EagleIP - EagleACD
Mid - Large *
Request Info! Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP.
EB Suite - Customer Service Help Desk
Small - Large *
Request Info! Track & service your Customers, manage Service Requests and Cases, publish Solutions and Knowledges.
Emaginetix - Emaginetix HelpDesk
Small - Mid *
Request Info! Internet based support call software, comprising of a comprehensive customer database, and call logging interface.
Epiphany - Epiphany Service
Large *
Request Info! A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness.
Exact Software - e-Synergy
Mid - Large *
Request Info! Web-based solution that includes e-Documents, e-CRM, e-Logistics, e-Project, e-HRM, e-Financials, and e-Procurement.
Firstwave - Firstwave Takecontrol
Mid - Large *
Request Info! Call center based client-server application that allows cross-departmental sharing of information.
Five9 - Virtual Contact Center
Small - Mid *
Request Info! Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM.
Fused Solutions - FS-Remote Agent
Mid - Large *
Request Info! Trouble-ticketing and CRM call center application available on either a hosted or licensed basis.
Hornbill Systems - SupportWorks
Mid - Large *
Request Info! Track service or help requests from customers or suppliers and automate processes and manage resources needed to deliver service.
Ineto Services - Ineto Service
Small - Mid *
Request Info! Hosted, multi-channel contact center solution. Route inbound phone calls, IVR, email, webchat, CRM and detailed reporting.
Infra - InfraActive Problem Management
Mid *
Request Info! Call management system; enables help desks, high volume customer service groups and inbound call centers.
InStranet - Contact Centers In-Line
Mid - Large *
Request Info! Ensures your call center staff always has the right information to respond to customers concerns.
Interactive Intelligence - Contact Center Automation
Large *
Request Info! Provides Microsoft platform IP communications solutions including contact and call center automation.
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Small - Large *
Integrated modules for help desk, inventory, workstation auditing, purchasing, library, training, & reporting.
Contacting multiple vendors? Complete a FREE and we'll do the work for you.
Isidore - Call Centre CRM
Small - Mid *
Enables staff to enter detailed issue and query details from any call or contact.
Jacada - Jacada Fusion
Mid - Large *
Request Info! Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations.
Knova Software - Knova Application Suite
Mid - Large *
Request Info! Next-generation search and KM platform to manage service resolution for contact centers, help desks, and self-service.
-
Small - Mid *
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies.
- Everest
Mid - Large *
Request Info! Build customer relations through a proactive and responsive customer service and quality initiative.
-
Small - Mid *
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff.
Multima - NetKeeper
Mid *
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers.
NetLert Communications - N-Focus CMS
Small - Mid *
Request Info! Summarizes and displays performance profiles of your call center agents, call center skill sets, and your entire call center.
NetSuite - NetSuite
Small - Mid *
Request Info! Mid-market software that combines CRM and Web capabilities with back-office ERP capabilities in a single application.
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Small - Large *
Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.
- ACCES
Small - Mid *
Request Info! Fully hosted & managed, Cisco based, VoIP Contact Center solution.
Quality System Solutions - TMS
Small - Mid *
Request Info! Software for small telemarketing and call center departments. Manage data, calls and callers. Optional scripts.
Siebel Systems - Siebel CRM OnDemand
Small - Mid *
Request Info! Hosted CRM offering with sales, marketing, service, and contact center capabilities.
Soffront CRM - Multi-Channel Contact Center
Mid *
IP based contact center that enables multi-channel service through telephone, VOIP, Web chat and Email.
Stratasoft - StrataDial Virtual Call Center
Mid *
Award winning call center software including predictive dialer, inbound acd, call blending and more.
Contacting multiple vendors? Complete a FREE and we'll do the work for you.
StromaSoft - Call Track
Small - Mid *
Electronic telephone call logging, instant messaging and workflow software with reporting on trends and statistics.
Sytel - Softdial Reporter
Small - Mid *
Request Info! Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance.
TASKE Technology - TASKE Contact
Small - Mid *
Request Info! A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
TechExcel - ServiceWise
Small - Mid *
Request Info! Manages all facets of your customer support process, no matter how simple or complex.
Transera Communications - Transera
Large *
Request Info! Call center solution enabling companies to manage across geographical and organizational boundaries.
TriVium Systems - CallAnalyst
Small - Mid *
Request Info! Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems.
U.S. Infotel - Odyssey Call Center System
Mid - Large *
Request Info! An affordable Inbound/Outbound system featuring predictive dialer, IVR, voice mail.
UCN - inContact
Small - Mid *
Request Info! Call Center software including IVR, ACD, Skills-based Routing, CTI, Call-Back, Call Blending, Reporting, Monitoring and Recording.
Verity - Response
Mid - Large *
Request Info! Integrated Online Self-service that Lowers Support Costs while Increasing User Satisfaction.
Voice Print International - Activ!
Mid - Large *
Request Info! Telephone call recording, screen capture and call center quality monitoring solution.
Vuechat - Vuechat CS
Mid *
Request Info! Web based Customer Service Software that allows customers to contact you through a web browser with streaming webcam image.
Witness Systems - eQuality Suite
Mid *
Request Info! Browser-based software and services suite to help you optimize the performance of your contact center.
WorksForce - WorksForce
Small *
Online motivational game for use in Call Centre and Telesales operations.
Zeacom - Q-Master
Small - Mid *
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web.
Software Vendors - for a FREE basic listing.
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* Solution Size: This represents an estimate of the size of the organization that the software vendor/solution is targeting. This differs across industries, but the following may be considered loose guidelines: Small = Less than 100 employees, Medium = 100 to 1,000 employees, and Large = 1,000 or more employees. Solution size is an indicator of the size of the organization that is purchasing the software, not of the software vendor.
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