After-hours call centers can be a cost-effective addition for an in-house call center.

Automated Voice Broadcasting can provide millions of calls per day at pennies per call.

There are two basic type of Voice Broadcast calls that can be made.

The first is Automated Only and the second is a blend between Automated and Live Pick-up. Each type has several variations of the call.

Automated Only / Answering Machine only

The message is delivered only to answering machines. If a live pick-up occurs, the line is disconnected and a "Sorry, wrong number" message can be played. Generally three attempts are made to deliver an answering machine message.

Live Pick-up Only

The message is delivered only to a live pick-up where a person answers the phone. No message is played to answering machines.

Live Pick-up with Press "1" Transfer

The message is delivered and the voter can press "1" or other keys in response to a question.

Answering Machine or Live Pick-up

The message is played to either an answering machine or to a live pick-up. The message can be the same message to either party or there may be a different message for the live pick-up and a different message for the answering machine.

Automated / Live Operator Live Operator Introduction / Automated Message

A live operator introduces the call, finds the correct person in the household and then plays the automated message and drops off the line to make another call.

Automated Message / Live Operator Close

The message is played and an operator comes on line at the end of the call to collect information or get a commitment

Automated Message with Live Operator opt-out

The automated message plays and if the person presses "0", they are then connected to a live operator

Voice Broadcast Systems are generally robust in order to handle the call volume of some of the large programs that can process millions of calls per day. Different companies that offer these services can offer many different features. Here are some of the more common standard and advance features:

Campaign Set up Time

A campaign can be set up and be activated within a few hours.

List Data

Client provides own list. List can be accepted as is or scrubbed against Do Not Call lists. Most political campaigns are exempt from Federal and State Do Not Call regulations.

List Transmission

Client can provide list by uploading it on a website interface.

Voice Transmission

Client can call toll free number, enter password and record message or message can be provided in WAV file format. Messages are delivered digitally.

Call Scheduling

Allows the client to schedule:

• Start Date
• End Date
• Do Not Call Dates (Holidays etc.)
• Start times
• End times
• Continuation times
• Real-time emergency cancellation

Start dates and times can be set for within a few hours to a few weeks ahead of time. To avoid accidental dialing during late night hours, user can set "earliest" and "latest" calling time parameters.

Answering Machine Detection

Can detects answering machines for Answering Machine Only calls up to 99% of the time

Call Attempts and Characteristics

There are generally 3 attempts made to deliver the call. Busy and no answer calls are reattempted at later times. Each call attempt and its disposition is recorded. No answers and answering machines can be redialed after a specific time of day that client specifies. Automatically recognizes, and marks disconnected numbers. Automatically disconnects when called party hangs up.

Call Transfer

Call Transfer allows the called party to be transferred to a live operator by simply pressing a key on their telephone.

Multiple Scripts per Campaign

Allows client to provide one script for Answering Machine and a different script for Live Pick-up.

Client Security

Access to campaign parameters is generally restricted by client login and password. Each campaign is assigned a unique number. Files are secure behind necessary firewalls.

Website Client Administration

Many systems allow clients to og onto the Voice Broadcast website, enter their UserID and password. From there clients can see complete details on all of current and past broadcasts, including success and failure information. Clients will have access to all of their different campaigns, uploaded files, and Prerecorded Messages. New messages and phone lists can be uploaded and new campaigns can be scheduled and initiated.

Reporting

There are several standard reports provide to clients:

Summary Report will show:

• Total number of messages left
• Total number of answering machines
• Total number of live pick-ups
• Total number of busy, no answer, and disconnected

Detail Report will show:

• Phone number
• Time called
• Date called
• Result of the call for each number dialed

Reports generally will be available at the end of each calling day and return files will be delivered before 8:00 am CST the day after calling.

Reports are generally Internet accessible or may be set up for automated email export. Reports are also available to be downloaded for easy database import.

How do I get started?

To get started, you need to have:

1. A list in electronic format (we can take most formats)

2. A recorded message in a sound file OR call our toll-free number to record your message.

With these two items, you can have your program started right away!

Interactive Voice Response IVR. Please check out the IVR Directory for further information about IVR Companies that that provide IVR systems, IVR solutions, IVR software and Interactive Voice Response options.